Refund policy
Last updated: October 4, 2026
Refund & Returns Policy
We want you to be happy with your order. If something isn't right, we're here to help.
30-day returns
You can request a return within 30 days of delivery. To be eligible, items must be unworn, unwashed, in their original condition and packaging. For hygiene reasons, worn or washed socks can't be returned unless they are defective.
How to start a return
Email support@bamboosocksdirect.com with your order number and the items you'd like to return. We'll reply within 1 business day with return instructions and the return address. Please don't send items back without contacting us first, so we can route your return correctly.
Return shipping costs
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. In that case, we cover return shipping or send a replacement at no cost. We recommend a trackable shipping service for returns.
Damaged, defective or incorrect items
Please inspect your order on arrival and contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement, exchange, or refund.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error; since shipping is free, this rarely applies. Your bank may take a few more days to post it.
Exchanges
For a different size or color, return the original item and place a new order.
Delivery timing
Please review our estimated delivery times before ordering for a specific date. An order that is shipped and delivered correctly is not eligible for a refund only because it arrived after a date the customer needed it. If a package is lost in transit, contact us and we'll work with the carrier to resolve it.
Non-returnable items
- Worn or washed socks (unless defective)
- Gift cards
- Final sale or clearance items
EU customers
If you're in the European Union, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. Statutory rights always take precedence over this policy.
Contact
Bamboo Socks Direct
6595 Roswell Road, Suite PMB6197
Atlanta, GA 30328
United States
Phone: (770) 988-4828
Email: support@bamboosocksdirect.com
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (excluding major US holidays)